Shipping Policy

Tots Retots

Effective Date: May 26, 2026

At Tots Retots, we aim to provide reliable and timely delivery of preowned baby gear while ensuring all items are handled with care.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may vary depending on:

• Product availability

• Delivery scheduling

• Holidays or high order volume

Customers will be contacted regarding delivery or pickup arrangements when applicable.

2. Shipping and Delivery Areas

We currently offer:

• Local delivery

• Scheduled drop-offs

• Shipping for select items

• Pickup options when available

Shipping availability may vary based on product size, weight, and destination.

3. Delivery Information

Customers are responsible for providing:

• Accurate delivery address

• Correct phone number and email

• Any special delivery instructions

Failure to provide accurate information may result in delays or additional delivery fees.

4. Delivery Timeframes

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery delays may occur due to:

• Weather conditions

• Traffic

• Carrier issues

• High order volume

• Unforeseen circumstances

Tots Re Tots is not liable for delays outside our control.

5. Missed Deliveries

If a customer is unavailable during a scheduled delivery:

• Redelivery fees may apply

• Orders may be delayed or canceled

• Items may be returned to storage until rescheduled

Please ensure someone is available to receive large items when required.

6. Shipping Costs

Shipping and delivery fees are calculated based on:

• Location

• Item size and weight

• Delivery method

Fees will be communicated before order confirmation when applicable.

7. Inspection Upon Delivery

Customers are encouraged to inspect all items immediately upon delivery or pickup.

Any concerns regarding:

• Damage

• Missing parts

• Incorrect items

must be reported within 48 hours of receipt.

8. Large and Oversized Items

Some oversized products such as:

• Cribs

• Strollers

• Playards

• Furniture

may require special delivery arrangements or additional fees.

9. Lost or Stolen Packages

Tots Re Tots is not responsible for packages lost or stolen after confirmed delivery to the provided address.

Customers should ensure a secure delivery location is available.

10. Pickup Orders

For pickup orders:

• Customers must arrive within the scheduled pickup window

• Valid identification may be requested

• Items should be inspected before leaving

Once pickup is completed, responsibility transfers to the customer.