Frequently Asked Questions (FAQ)

Tots Retots

1. What is Tots Retots?

Tots Retots specializes in selling quality preowned baby gear, including strollers, car seats, bassinets, cribs, toys, and other baby essentials at affordable prices.

2. Are your items new or used?

Most of our products are preowned or gently used unless specifically marked as new.

3. Are the products cleaned before sale?

Yes. We inspect and clean items before listing them for sale to ensure they are in good condition.

4. Do you inspect products for safety?

We visually inspect all products for functionality and condition. However, customers are responsible for reviewing manufacturer safety guidelines and checking for recalls before use.

5. Do you accept returns?

Due to the nature of preowned items, all sales may be final unless otherwise stated. Please review product descriptions carefully before purchasing.

6. Do you offer local pickup or delivery?

Yes, depending on location and availability. Delivery or pickup options will be provided during checkout or through direct communication.

7. How long does shipping take?

Shipping times vary depending on your location and the shipping carrier. Estimated delivery times will be provided after your order is processed.

8. Can I reserve an item?

Item reservations may be available for a limited time. Please contact us directly for availability.

9. What payment methods do you accept?

We accept major payment methods available through our website or invoicing system.

10. Are your prices negotiable?

Some items may have flexible pricing. Feel free to contact us with reasonable offers.

11. Do you buy used baby gear?

Depending on the item and condition, we may accept select baby gear for resale. Contact us with photos and details of the item.

12. What if an item arrives damaged?

Please contact us within 24–48 hours of delivery with photos of the item and packaging so we can review the issue.

13. How can I contact Tots Retots?

You can reach us through:

• Email
  

• Phone

14. Do you sanitize car seats and strollers?

Yes, we clean and sanitize products to the best of our ability before delivery or pickup.

15. How often do you add new inventory?

We regularly update our inventory with new preowned baby gear. Follow us on social media or check our website frequently for updates.